Last updated: 26 August 2026
SkillMax respects your privacy. This Privacy Policy explains the types of personal information we handle, why we handle it, and the choices available to you.
Information we collect
Depending on how you use SkillMax, we may collect account and contact details, authentication information, learner profiles, course assignments, progress, assessment results, certificates, billing records, support requests, and technical information such as device, browser, IP address, and service activity.
How we collect information
We collect information directly from you, from an organisation administrator who creates or manages your account, through your use of SkillMax, and from service providers that help us deliver the platform and process payments.
How we use information
We use personal information to provide and secure SkillMax, authenticate users, deliver training workflows, issue certificates, process payments, respond to support requests, communicate about accounts and services, meet legal obligations, and improve the reliability and usability of the platform.
When we share information
We may share information with trusted providers that help us operate SkillMax, including hosting, database, email, payment, security, and support providers. We only share information needed for those services. Some providers may process information outside Australia.
Security and retention
We use reasonable technical and organisational safeguards designed to protect information. No online service can guarantee absolute security. We retain information for as long as needed to provide the service, meet legal and operational requirements, resolve disputes, and enforce agreements.
Access, correction, and complaints
You can request access to or correction of your personal information by contacting us. If your account is managed by an organisation, please contact its administrator first. You can also make a privacy complaint through our contact form; we will investigate and respond within a reasonable time.
Marketing communications
You can opt out of marketing emails by using the unsubscribe link in the email or by contacting us. We may still send essential service, security, billing, or account messages.
Changes to this Policy
We may update this Policy when our practices or legal obligations change. The current version and its update date will always be available on this page.